b-real
Well-known member
Background: ordered a 402a AMB mid Feb. it finally arrived at the dealer 2 weeks ago according to the tracker and Ford emails, at which point Asked my sales rep (fleet sales rep as I do a lot of fleet business with this dealership so she put the retail order in for me) when I should come over to finalize paper work. Because I do a lot of fleet business with them they didn’t make me put down a deposit, but truck was ordered under my name, email address and DL. Checked the tracker last week and site just said “your vehicle has been delivered. If you have further questions consult your owners manual.” Red flags raised, so emailed the sales rep and GM to ask if the truck was ready and when I should come get it. Was told it was in PDI and they would let me know when it was ready, but in the meantime to get them info on my trade. Get a call today from the GM telling me they screwed up and sold it to someone else last week. I’m obviously pissed that a truck I have been waiting 9 months for got sold to someone else, so I ask how that can happen since I didn’t sign a release. They state that another customer with same first initial and same last name ordered 4 trucks that also just came in and he backed out and signed a release for them, so somehow in their system a sales rep looking up trucks on lot sees mine and thinks it has been released and sells it. I ask how that happens in Smart Vincent without verifying a VIN and am told that they screwed up and are coming up with options to make it right. Unfortunately with the issues we have been having this year with fleet orders and their terrible communication I can’t say I am surprised (we were already talking with other dealers for our future fleet needs), but I am pissed.
Here are my options:
A. They find a similar ‘22 AMB that another dealer is willing to trade them for - best case scenario but I think unlikely.
B. They have an Atlas blue tremor with more options than I ordered (really just blue cruise that I don’t care about) that they will sell me at the same price (they eat the $4k in price increases, $2,500 PCO I had, and the cost of the blue cruise upgrade. - No offense to you Atlas blue owners, but it would be my 5th choice in colors.
C. They have a ‘23 Avalanche on order, same price matching. I obviously will lose the heated steering wheel which I use all the time in winter on my current truck. Haven’t seen that color in person so not sure. Is it closer to Lead Foot Gray or Space White? Online pics are hard to tell.
D. I do what I should have done in the first place and order a ‘23 AMB from Granger, but I wait 6 more months and pay $5k more than I should have. Or has anyone seen Azure Gray Metallic in person?
Here are my options:
A. They find a similar ‘22 AMB that another dealer is willing to trade them for - best case scenario but I think unlikely.
B. They have an Atlas blue tremor with more options than I ordered (really just blue cruise that I don’t care about) that they will sell me at the same price (they eat the $4k in price increases, $2,500 PCO I had, and the cost of the blue cruise upgrade. - No offense to you Atlas blue owners, but it would be my 5th choice in colors.
C. They have a ‘23 Avalanche on order, same price matching. I obviously will lose the heated steering wheel which I use all the time in winter on my current truck. Haven’t seen that color in person so not sure. Is it closer to Lead Foot Gray or Space White? Online pics are hard to tell.
D. I do what I should have done in the first place and order a ‘23 AMB from Granger, but I wait 6 more months and pay $5k more than I should have. Or has anyone seen Azure Gray Metallic in person?
