jmarshall828
Member
- Joined
- Dec 13, 2021
- Messages
- 92
- Reaction score
- 40
- Location
- Buffalo, NY
- Current Ride
- 2022 AMB 100% Mall Crawler w/ 2" Level & 35's
- Current Ride #2
- 2011 GT500
All,
I'm at a loss for words, looking for advice. I ordered my Tremor at the dealer on 12/21/21, and received the Ford order confirmation on 12/31/2021 - no issues there. Since ordering, last week I emailed my Sales Rep to swap out the drop in bed liner and add the Torsen. This entire time prior to me ordering I was told that I can make as many order adjustments as I wanted up until the Build date was received. After contacting my salesman for the change he stated he was going to give it to his manager and they would email me the order to sign and return to them. Since that time, I didn't get anything from my salesman, I've been waiting for them to send me the new order for me to sign. It literally should have been a price increase of $150, drop the drop in bed liner at $350 & add the front Torsen at $500...seems like it should have been pretty easy.... t
That leads me to today's PCO post. I received the PCO for $3,000. I assumed I could have used that on my order from 12/21/2021.
I went into the dealer with the expectation of making my changes to bed liner vs. Torsen & for them to apply the $3,000 PCO. The dealer advised me today that if my vehicle didn't arrive by the expiration date of the PCO (4/4/2022) they can't price lock the PCO and therefore I wouldn't be able to use it - so it's literally rolling the dice. I told my salesperson that you absolutely told me I could apply the PCO to the order if I received one...there was never any talk about taking delivery prior to the expiration date. I expressed my frustration that I can't control when the vehicle gets delivered. I'm also now being told that the way I ordered the truck is the way that I have to accept it, that I can't make any changes (mind you there is no build date). Once again, I stated that you always told me I can make changes up until I get a build date. I totally understand that after the build date you can't edit the order. This makes no sense why they are telling me I can't edit my order. I went ahead and ordered on 12/21/2021 just to get it in the system, with the expectation in a short manner of time I was goign to edit it - which i did, or tried to do. So now....... the dealership is telling me that if I want to use the PCO with a price lock, essentially no expiration date, I would need to re order a new truck...but there's a catch - it's $1250 MORE than what I already signed paperwork for. I asked where the change comes and all I'm told is that the prices went up in 2022. I ordered a 2022, so I'm not tracking where the prices went up. Even though I ordered in Calendar Year 2021, is there really a price increase in 2022 (I know the add on's went up, I already knew that when I ordered IE Bed Utility vs Power Tailgate $995 vs. 695 CO PILOT ACTIVE 2.0 $1595 vs $1995 in 2022)...this makes no sense to me....
It seems like my best bet is to re order a truck @ the $1,250 increase, essentially making the PCO $1,750 and being able to add on the Front Torsen. It would push everything back by about a month, which is fine b/c I am trading in my 2021 Trailboss, so I'm in no hurry. I just think it's BS they won't price lock the $3K PCO on my prior order, and can only add it on to a new order? If I cancel my prior order, not sure if it's actually cancelled, or the dealer will get the truck and just sell it on the lot....which I'm sure they won't mind b/c I ordered mine on X Plan so they will be making money (and yes, the PCO can be used on X PLAN). If I re ordered, it would be cheaper that what I initally signed ( if they won't apply the $3000 to the prior order)
Just confused, and sorry for writing an entire book, just looking for y'alls thoughts on this.
TIA
I'm at a loss for words, looking for advice. I ordered my Tremor at the dealer on 12/21/21, and received the Ford order confirmation on 12/31/2021 - no issues there. Since ordering, last week I emailed my Sales Rep to swap out the drop in bed liner and add the Torsen. This entire time prior to me ordering I was told that I can make as many order adjustments as I wanted up until the Build date was received. After contacting my salesman for the change he stated he was going to give it to his manager and they would email me the order to sign and return to them. Since that time, I didn't get anything from my salesman, I've been waiting for them to send me the new order for me to sign. It literally should have been a price increase of $150, drop the drop in bed liner at $350 & add the front Torsen at $500...seems like it should have been pretty easy.... t
That leads me to today's PCO post. I received the PCO for $3,000. I assumed I could have used that on my order from 12/21/2021.
I went into the dealer with the expectation of making my changes to bed liner vs. Torsen & for them to apply the $3,000 PCO. The dealer advised me today that if my vehicle didn't arrive by the expiration date of the PCO (4/4/2022) they can't price lock the PCO and therefore I wouldn't be able to use it - so it's literally rolling the dice. I told my salesperson that you absolutely told me I could apply the PCO to the order if I received one...there was never any talk about taking delivery prior to the expiration date. I expressed my frustration that I can't control when the vehicle gets delivered. I'm also now being told that the way I ordered the truck is the way that I have to accept it, that I can't make any changes (mind you there is no build date). Once again, I stated that you always told me I can make changes up until I get a build date. I totally understand that after the build date you can't edit the order. This makes no sense why they are telling me I can't edit my order. I went ahead and ordered on 12/21/2021 just to get it in the system, with the expectation in a short manner of time I was goign to edit it - which i did, or tried to do. So now....... the dealership is telling me that if I want to use the PCO with a price lock, essentially no expiration date, I would need to re order a new truck...but there's a catch - it's $1250 MORE than what I already signed paperwork for. I asked where the change comes and all I'm told is that the prices went up in 2022. I ordered a 2022, so I'm not tracking where the prices went up. Even though I ordered in Calendar Year 2021, is there really a price increase in 2022 (I know the add on's went up, I already knew that when I ordered IE Bed Utility vs Power Tailgate $995 vs. 695 CO PILOT ACTIVE 2.0 $1595 vs $1995 in 2022)...this makes no sense to me....
It seems like my best bet is to re order a truck @ the $1,250 increase, essentially making the PCO $1,750 and being able to add on the Front Torsen. It would push everything back by about a month, which is fine b/c I am trading in my 2021 Trailboss, so I'm in no hurry. I just think it's BS they won't price lock the $3K PCO on my prior order, and can only add it on to a new order? If I cancel my prior order, not sure if it's actually cancelled, or the dealer will get the truck and just sell it on the lot....which I'm sure they won't mind b/c I ordered mine on X Plan so they will be making money (and yes, the PCO can be used on X PLAN). If I re ordered, it would be cheaper that what I initally signed ( if they won't apply the $3000 to the prior order)
Just confused, and sorry for writing an entire book, just looking for y'alls thoughts on this.
TIA
