Ford Pass and Navigation Issues

[bug892]

I picked up my F150 Tremor 401A last Friday, and as of today have not been able to resolve (2) issues.

The first is Ford Pass. The Sync 4 stuff had already been messed with, as someone elses phone was joined to the system. I performed a Master Reset, paired my iPhone 12 Pluse (15.1), downloaded the Ford Pass application, setup an account, added vehicle VIN, and selected Activate. However, I NEVER get a message on the truck display to accept or allow. I've tried this process about 20-30 times, have called the Ford Pass support line, did a FaceTime with the dealership's technician, etc. to no avail. The application sits on "Activation Pending". And once I do the Master Reset again, I immediately get message on the iPhone that says activation denied. We've tried turning bluetooth on/off, etc. I even went as far as disconnecting the battery for several hours. Anyone have any thoughts? I have a ticket open with Ford, and setup a service call for tomorrow, but hoping someone may have a solution.

The second issue is Navigation. All of the buttons in the Navigation window are greyed out (Search, etc.). It's as if the 3-yr connected trial hasn't been activated. Support said that once the Ford Pass is working then it will be activated, but I've seen enough YouTube videos over the last week of folks setting up their brand new Sync 4 to know that it works on their trucks without the Ford Pass being setup. Any thoughts on this one?

Thanks, and I'm glad I found this forum! Been a member of the f150Forum since 2006, and happy to see one specifically for Tremor!

 

[P0H0]

I picked up my F150 Tremor 401A last Friday, and as of today have not been able to resolve (2) issues.

The first is Ford Pass. The Sync 4 stuff had already been messed with, as someone elses phone was joined to the system. I performed a Master Reset, paired my iPhone 12 Pluse (15.1), downloaded the Ford Pass application, setup an account, added vehicle VIN, and selected Activate. However, I NEVER get a message on the truck display to accept or allow. I've tried this process about 20-30 times, have called the Ford Pass support line, did a FaceTime with the dealership's technician, etc. to no avail. The application sits on "Activation Pending". And once I do the Master Reset again, I immediately get message on the iPhone that says activation denied. We've tried turning bluetooth on/off, etc. I even went as far as disconnecting the battery for several hours. Anyone have any thoughts? I have a ticket open with Ford, and setup a service call for tomorrow, but hoping someone may have a solution.

The second issue is Navigation. All of the buttons in the Navigation window are greyed out (Search, etc.). It's as if the 3-yr connected trial hasn't been activated. Support said that once the Ford Pass is working then it will be activated, but I've seen enough YouTube videos over the last week of folks setting up their brand new Sync 4 to know that it works on their trucks without the Ford Pass being setup. Any thoughts on this one?

Thanks, and I'm glad I found this forum! Been a member of the f150Forum since 2006, and happy to see one specifically for Tremor!

Not a great experience — If you can, swing into the dealership and grab a sales associate to work it through for you. They’ve always set this up for me prior to leaving the dealership.

I did have a problem initially getting my phone to pair with the truck for CarPlay — after trying several times I gave up, and the next day it miraculously worked. Also, I never did get it to successfully join my home WiFi — with over the air updates I haven’t worried about it.

 

[UpsideDownIn]

I picked up my F150 Tremor 401A last Friday, and as of today have not been able to resolve (2) issues.

The first is Ford Pass. The Sync 4 stuff had already been messed with, as someone elses phone was joined to the system. I performed a Master Reset, paired my iPhone 12 Pluse (15.1), downloaded the Ford Pass application, setup an account, added vehicle VIN, and selected Activate. However, I NEVER get a message on the truck display to accept or allow. I've tried this process about 20-30 times, have called the Ford Pass support line, did a FaceTime with the dealership's technician, etc. to no avail. The application sits on "Activation Pending". And once I do the Master Reset again, I immediately get message on the iPhone that says activation denied. We've tried turning bluetooth on/off, etc. I even went as far as disconnecting the battery for several hours. Anyone have any thoughts? I have a ticket open with Ford, and setup a service call for tomorrow, but hoping someone may have a solution.

The second issue is Navigation. All of the buttons in the Navigation window are greyed out (Search, etc.). It's as if the 3-yr connected trial hasn't been activated. Support said that once the Ford Pass is working then it will be activated, but I've seen enough YouTube videos over the last week of folks setting up their brand new Sync 4 to know that it works on their trucks without the Ford Pass being setup. Any thoughts on this one?

Thanks, and I'm glad I found this forum! Been a member of the f150Forum since 2006, and happy to see one specifically for Tremor!

Consider trying from a different device like an iPad or even an Android device. If you have another iPhone, possible try that? Good luck.

 

[bug892]

Consider trying from a different device like an iPad or even an Android device. If you have another iPhone, possible try that? Good luck.

Great idea! Been trying from same device this entire time. I'll try from my wife's phone this evening.

 

[bug892]

Not a great experience — If you can, swing into the dealership and grab a sales associate to work it through for you. They’ve always set this up for me prior to leaving the dealership.

I did have a problem initially getting my phone to pair with the truck for CarPlay — after trying several times I gave up, and the next day it miraculously worked. Also, I never did get it to successfully join my home WiFi — with over the air updates I haven’t worried about it.

Thanks! My last F150 was 2013 and didn't require this level of technical setup. Wish the dealer would have done the setup before I got out of there last Friday night (it was pretty late, so there's that).

 

[Wyothing]

I had the same problem. Turns out, the salesman had connected his phone to the truck. I had to contact ford pass and they deleted him. They asked me if I knew ****** and I recognized the initials as the salesman. Not sure why he would connect his phone to any new vehicle but it kinda irritated me. They deleted him and it worked just as it should. Get on the horn with ford pass and have them reset it. Took about 15 minutes and I kept them on the phone the whole time to make sure everything worked so I wouldn't have to start over with a call.

 

[bug892]

I had the same problem. Turns out, the salesman had connected his phone to the truck. I had to contact ford pass and they deleted him. They asked me if I knew ****** and I recognized the initials as the salesman. Not sure why he would connect his phone to any new vehicle but it kinda irritated me. They deleted him and it worked just as it should. Get on the horn with ford pass and have them reset it. Took about 15 minutes and I kept them on the phone the whole time to make sure everything worked so I wouldn't have to start over with a call.

Thanks for the reply. The FordPass support checked it last weekend, and there were no accounts tied to the VIN. The dealership HAD paired a phone to the system, so I still wonder if there is something "tied" to that phone or account. We have performed the Master Reset about 20 times, which I'm told should reset everything to factory default. I took it to dealership last night to see if the sales folks that set these up all the time could get it going, and they couldn't. It is now in the service bay so hopefully they can get 'er going.

 

[Wyothing]

I too tried the reset several times but it didn't work. The Ford Pass folks had to do a delete of the other phone tied to the account. My dealership had no idea what was going on or how to correct it. I live 100 miles away so the Ford Pass folks saved me. In one phone call!

 

[bug892]

I too tried the reset several times but it didn't work. The Ford Pass folks had to do a delete of the other phone tied to the account. My dealership had no idea what was going on or how to correct it. I live 100 miles away so the Ford Pass folks saved me. In one phone call!

I called again last night. Told them that I thought it had been connected at dealership, and might be tied to a different email address. They verified that it isn't. We also tried to go to the menu item that says "connected features" or something like that, and it would spin with Please Wait, and then take me back to the settings menu. Once again they have escalated the ticket.

I'm also no further along with the Navigation system. None of the features work (search, etc.). and if I try navigation commands with hands free I get a message that says Navigation is Unavailable. Hmmm.

 

[MOHunter]

I don’t want to hijack this thread, but didn’t feel like starting a new one. My salesman told me I didn’t need the navigation because the navigation from my phone could be displayed on the screen. Is this accurate?

 

[bug892]

I don’t want to hijack this thread, but didn’t feel like starting a new one. My salesman told me I didn’t need the navigation because the navigation from my phone could be displayed on the screen. Is this accurate?

I'm using the Waze navigation app thru the Apple CarPlay, so the built-in navigation is really not that critical. But the truck included 3-yr. connected package, and I'd like to have it available.

 

[MOHunter]

I totally understand wanting to be able to use it since it came with it, I was just curious if my salesman was actually correct and my phone would display on the screen.

 

[Djdj1000]

Yes, the navigation will display from your phone on the screen when it is connected. That said, I have been having intermittent issues with connecting my phone with both Carplay and through either plugging in or with regular non-carplay bluetooth since getting the truck two weeks ago. It seems to be better now for whatever reason, but for a few days it wouldn't connect.

 

[MOHunter]

Glad to hear that you are able to do it. Hopefully they get the bugs worked out.

 

[bug892]

Quick update. After MANY phone calls to Ford, appointments at service departments, etc. I was able to get it back to the dealership where I purchased it (2 hours away) yesterday. They have determined that it is a network module, which has been ordered and should be delivered tomorrow. One more 2 hour trip on Friday to get it installed, and hopefully this resolves the issue.

 

[Mjdubs]

Did that fix the issue? I’m having dang near the exact same issue and haven’t gotten anywhere with Ford Pass or the dealer.

 

[bug892]

Did that fix the issue? I’m having dang near the exact same issue and haven’t gotten anywhere with Ford Pass or the dealer.

I don’t have great news at this point. The dealership has had my truck since 12/18/21 and still not fixed. They gave me a Powerboost loaner when I dropped it off.

My view, they keep going back and forth between technician and Ford support line. Takes a lot of time to do all the troubleshooting. They have yet to replace APIM, modem etc which is driving me crazy. They need to start throwing parts at it to get it back to me.

At this point they’re still trying to fix it. But we’re also working on getting ford to make a few car payments, as well as a vehicle swap in the event they can’t get it resolved.

 

[bug892]

Another update as of this afternoon. They have yet more circuit troubleshooting steps to take before ordering APIM, network module, etc. So looks like at least next week before I can hope to get my truck back. This truly has gone on way longer than necessary.

 

[Mjdubs]

Mine is going to the dealer next week for a leveling kit install that was negotiated in the purchase price but they’ll be trying to further diagnose mine at that time as well. Hoping for the best. Seems like the right thing to do here is just order the APIM and see if that’s the case. Unbelievable how long you’ve been without your truck. I was looking forward to the all features. Side note for us too is we can’t activate our 42k points until it’s activated.


Can’t imagine your frustration level as mine is bad and I’m still driving my truck.

Sounds like I could be in your shoes quickly.

 

[bug892]

Quick update if anyone cares . The Ford specialist is at the dealership today, and has technical / software staff lined up at Ford to help him over the phone. Hopefully they will finally figure out what they're doing and what's needed.