FordPass - Missing Points FYI

[Splattered23]

This is probably common sense for the majority of you but it is something i was caught offguard by when i bought my 2022 Tremor.

Never really looked at my FordPass App point allocation so i didn't notice that i had ZERO points in it. Spent around 2k in service and repairs since 2018 on my 2013 FX4 but i had given the dealer my work e-mail - and my FordPass was using a personal e-mail address. So they weren't linked. And i got no points. Whoops!

My local dealer said hey no problem, i'll send the invoices out to you and you can retroactively add them. Well... that didn't turn out so well.

Because i traded in my 2013 to the dealer before adding the old missing points to my account, Ford customer service says i am no longer entitled to those points. The VIN is already associated to a different owner so i can't have them even though it was my money spent.

I lost... $10 ??? ha oh well. But figured i would mention it for any of you that will be trading in an older truck towards a Tremor.

Just something to be aware of

 

[TX_Powercat]

Good to know thanks! Seems like I only get points half the time!

 

[Mama Tried]

This is probably common sense for the majority of you but it is something i was caught offguard by when i bought my 2022 Tremor.

Never really looked at my FordPass App point allocation so i didn't notice that i had ZERO points in it. Spent around 2k in service and repairs since 2018 on my 2013 FX4 but i had given the dealer my work e-mail - and my FordPass was using a personal e-mail address. So they weren't linked. And i got no points. Whoops!

My local dealer said hey no problem, i'll send the invoices out to you and you can retroactively add them. Well... that didn't turn out so well.

Because i traded in my 2013 to the dealer before adding the old missing points to my account, Ford customer service says i am no longer entitled to those points. The VIN is already associated to a different owner so i can't have them even though it was my money spent.

I lost... $10 ??? ha oh well. But figured i would mention it for any of you that will be trading in an older truck towards a Tremor.

Just something to be aware of

I've had my Tremor since January 8- and still no points... I asked the dealer a couple weeks back and he said it takes a while sometimes.

 

[Splattered23]

I've had my Tremor since January 8- and still no points... I asked the dealer a couple weeks back and he said it takes a while sometimes.

My dealer said it would take around 2 weeks and yeah i got the 42k points in about two weeks. Maybe call the fordpass customer service number and ask them? I think the points equate to about $210 so it's worth hunting down haha

Their direct number is 833-385-0516

 

[FaKtor34]

It shouldn't take longer than 2 weeks after the purchase to get your points, the dealer must be dragging their feet on it. I had mine within 8 days.

 

[Cranbery]

It shouldn't take longer than 2 weeks after the purchase to get your points, the dealer must be dragging their feet on it. I had mine within 8 days.

I didn't get mine until I activated the truck on Ford pass, YMMV I think

 

[Mama Tried]

I activated Ford Pass in the dealer lot that day I picked it up... still nothing. I'll be calling Ford Pass Helpline to inquire.

Thanks

 

[PlumbTremor]

Theres a certain thing you need to do when to activate the truck to your ford pass which is how they automatically give you the points. My salesman did it for me and was very adamant to do it exactly how he said to make sure I got the points. I had them in 4 or 5 days I believe

 

[FaKtor34]

I didn't get mine until I activated the truck on Ford pass, YMMV I think

Yes I didn't order mine I got mine off the lot, so once the dealer processed everything mine hit my Ford pass app about 8 days later.

 

[ClulessWallob]

Question on the Ford Pass App. My current F150 is a 2010 so this wasn’t around then. Should I set this up and make an account before I get my ordered Tremor or wait until I get the new truck? If I use the same e-mail my order confirmation came to might I see my truck in the app when it’s produced? If that’s a thing?

 

[Cranbery]

Question on the Ford Pass App. My current F150 is a 2010 so this wasn’t around then. Should I set this up and make an account before I get my ordered Tremor or wait until I get the new truck? If I use the same e-mail my order confirmation came to might I see my truck in the app when it’s produced? If that’s a thing?

You'll know it's close when the Activate vehicle button comes up in the app, so there's that. Most people install it ahead of time just for that.

 

[JeffB]

are you supposed to get points for the initial purchase of the veh. I didn’t get any.

 

[Cranbery]

are you supposed to get points for the initial purchase of the veh. I didn’t get any.

Yes.

 

[FaKtor34]

are you supposed to get points for the initial purchase of the veh. I didn’t get any.

If you use it towards other items it amounts to $210

 

[Mama Tried]

are you supposed to get points for the initial purchase of the veh. I didn’t get any.

Yes- I picked up my Tremor on January 8. Never received the points- finally called (number above in this thread) last week. They showed up in my account yesterday. Call them.

 

[Mama Tried]

My dealer said it would take around 2 weeks and yeah i got the 42k points in about two weeks. Maybe call the fordpass customer service number and ask them? I think the points equate to about $210 so it's worth hunting down haha

Their direct number is 833-385-0516

That worked- the points showed up yesterday. Thanks!