Ford Pass and Navigation Issues

[FaKtor34]

Quick update if anyone cares . The Ford specialist is at the dealership today, and has technical / software staff lined up at Ford to help him over the phone. Hopefully they will finally figure out what they're doing and what's needed.

Good luck, maybe they can figure out what's up today and resolve the issue for you, I would definitely demand some sort of reimbursement.

 

[bug892]

Mine is going to the dealer next week for a leveling kit install that was negotiated in the purchase price but they’ll be trying to further diagnose mine at that time as well. Hoping for the best. Seems like the right thing to do here is just order the APIM and see if that’s the case. Unbelievable how long you’ve been without your truck. I was looking forward to the all features. Side note for us too is we can’t activate our 42k points until it’s activated.


Can’t imagine your frustration level as mine is bad and I’m still driving my truck.

Sounds like I could be in your shoes quickly.

Did they ever diagnose your Ford Pass issue? I heard back from service today, and after the Ford Specialist spent yesterday with my truck (and a group of engineers on the phone), they finally determined it's an APIM module. I'm told it's been ordered, but no ETA on when they can get one.

 

[Mjdubs]

No. I’ve been in Hawaii for the last 9 days. Fly home tomorrow. It goes into the dealer on Tuesday for a leveling kit and they’ll re look at the Ford Pass again at that time.

Things I’ve been told from Ford Pass:
-The Tremor didn’t come stock with it.
-It wasn’t installed accidentally
-My iPhone has the wrong software update both too new and too old
-The APIM takes 3 weeks after build date to recognize anything
-That another username was synched to it

Dealer:
-Has never seen an issue like mine. Tried the standard reset stuff. Uninstall app. Master reset.

So we will see what they come up with this time when they have it for the day.

Trying not to be as frustrated as I am but my expectations are high for a close to 80k OTD truck.

Hopefully they can get it squared away since you only get 60 days to activate and receive the 42k pass points.

I’ll keep ya updated in what they find Tuesday. I’m hoping they can fix it but wouldn’t be surprised if it needs a new part and then have to wait who knows how long.

 

[bug892]

No. I’ve been in Hawaii for the last 9 days. Fly home tomorrow. It goes into the dealer on Tuesday for a leveling kit and they’ll re look at the Ford Pass again at that time.

Things I’ve been told from Ford Pass:
-The Tremor didn’t come stock with it.
-It wasn’t installed accidentally
-My iPhone has the wrong software update both too new and too old
-The APIM takes 3 weeks after build date to recognize anything
-That another username was synched to it

Dealer:
-Has never seen an issue like mine. Tried the standard reset stuff. Uninstall app. Master reset.

So we will see what they come up with this time when they have it for the day.

Trying not to be as frustrated as I am but my expectations are high for a close to 80k OTD truck.

Hopefully they can get it squared away since you only get 60 days to activate and receive the 42k pass points.

I’ll keep ya updated in what they find Tuesday. I’m hoping they can fix it but wouldn’t be surprised if it needs a new part and then have to wait who knows how long.

Well, did you find out anything on your truck?

 

[Mjdubs]

So they installed the leveling get. It was a Ready Lift 2.5”. Should hold me over until some real coil overs approved for the Tremor are available.

They had a tech look at it. Couldn’t solve over phone but they unplugged wires to the APIM and reconnected. That worked.

It recognized on my app to activate the system for the first time ever. It’s now working to best of my knowledge other than the truck that displays in my app is a silver Ford Lightning. My truck is AMB.Tech says that’s strange as it may have been originally parted for a lightning or activated with that and why I was locked out. (Don’t know how that would be the case but…)

Can others confirm whether or not in their app it shows a tremor and in the correct color. Heard it’s supposed to but am unsure.

That doesn’t bother me too much but more interested to find truth on what it should be. This is my first Ford.

While you’re waiting you may want to see if that solution they did on mine works. I guess it essentially can reset the APIM. The location of the APIM is behind the rear seat and behind the felt liner

Maybe they are just ordering a part and didn’t try that.

I actually found a video on YouTube from a guy named Pittsburgh Views titled “My Brand New F150 is broken!”

Seems like he had this exact issue.

 

[bug892]

So they installed the leveling get. It was a Ready Lift 2.5”. Should hold me over until some real coil overs approved for the Tremor are available.

They had a tech look at it. Couldn’t solve over phone but they unplugged wires to the APIM and reconnected. That worked.

It recognized on my app to activate the system for the first time ever. It’s now working to best of my knowledge other than the truck that displays in my app is a silver Ford Lightning. My truck is AMB.Tech says that’s strange as it may have been originally parted for a lightning or activated with that and why I was locked out. (Don’t know how that would be the case but…)

Can others confirm whether or not in their app it shows a tremor and in the correct color. Heard it’s supposed to but am unsure.

That doesn’t bother me too much but more interested to find truth on what it should be. This is my first Ford.

While you’re waiting you may want to see if that solution they did on mine works. I guess it essentially can reset the APIM. The location of the APIM is behind the rear seat and behind the felt liner

Maybe they are just ordering a part and didn’t try that.

I actually found a video on YouTube from a guy named Pittsburgh Views titled “My Brand New F150 is broken!”

Seems like he had this exact issue.

Glad they got you going! They’ve done all the connecting and disconnecting. They determined that a firmware config file is missing on the APIM. The engineers created a new file but then couldn’t upload it to APIM. So we’re waiting on the new one.

 

[Larry Clark]

My ford pass app and navigation works just as it should but haha I do have a silver ford lightning truck on the app instead of my black tremor. Doesn’t seem to be a fix for this issue yet as I do work at a ford dealership and have called and talked to several people in the ford pass app department about the issue and apparently we’re not the only ones experiencing this problem

 

[bug892]

Well, I may see a light at the end of a long tunnel. I received email yesterday from Ford that the APIM has shipped! I contacted the dealership, and am hopeful that they have it in house soon!

 

[cmslate]

So they installed the leveling get. It was a Ready Lift 2.5”. Should hold me over until some real coil overs approved for the Tremor are available.

They had a tech look at it. Couldn’t solve over phone but they unplugged wires to the APIM and reconnected. That worked.

It recognized on my app to activate the system for the first time ever. It’s now working to best of my knowledge other than the truck that displays in my app is a silver Ford Lightning. My truck is AMB.Tech says that’s strange as it may have been originally parted for a lightning or activated with that and why I was locked out. (Don’t know how that would be the case but…)

Can others confirm whether or not in their app it shows a tremor and in the correct color. Heard it’s supposed to but am unsure.

That doesn’t bother me too much but more interested to find truth on what it should be. This is my first Ford.

While you’re waiting you may want to see if that solution they did on mine works. I guess it essentially can reset the APIM. The location of the APIM is behind the rear seat and behind the felt liner

Maybe they are just ordering a part and didn’t try that.

I actually found a video on YouTube from a guy named Pittsburgh Views titled “My Brand New F150 is broken!”

Seems like he had this exact issue.

Mine shows correctly as a Tremor with a picture of the truck in what seems to be Lead Foot which is the color I have. I'm not having any specific problems other than I have not received my 42,000 points. I called today and was told they should be in my account by next Monday so we'll see.

Other question if someone knows - I purchased an extended warranty through the dealership from Ford should I receive Pass Points for that purchase? Meant to ask the lady on the phone today but got transferred to a different department and spaced it.

 

[Mjdubs]

Well, I may see a light at the end of a long tunnel. I received email yesterday from Ford that the APIM has shipped! I contacted the dealership, and am hopeful that they have it in house soon!

I’m pumped for you bug! The level of frustration this caused me was borderline maddening. Assuming yours was the same. Crossing my fingers for ya that this is the fix and your up and running quickly here

 

[bug892]

I’m pumped for you bug! The level of frustration this caused me was borderline maddening. Assuming yours was the same. Crossing my fingers for ya that this is the fix and your up and running quickly here

Well, they received the part yesterday. Installed today and it’s reportedly fixed!! Since the dealer is 2 hours away I’ll be going Friday to get my truck back! Wish they would have just ordered the APIM at the beginning of November. Upside, I got 2200 miles on the Powerboost loaner.

 

[Mjdubs]

That’s a decent upside 100% and will keep ya fresh on the “still new” Tremor.

I’m excited for ya. Let’s see if you get the gray lightening image or the Tremor image in your app.

 

[bug892]

Well, I got the truck back this afternoon. Quick update: FordPass is now connecting! NAV seems to be functioning, and all seems well at initial look. They completed the recall issue with the underside insulation (no damage, and adhesive and rivets installed). And bonus: The 2k inverter fan behind the back seat that powers the 2kw pro power onboard no longer sounds like my back window is down! So I think all issues are resolved. I've only spent a few minutes in it (still at work), but hope that we're good!.

And the FordPass app is showing an Oxford White Tremor photo!