Good morning everyone,
We have become aware of this significant product failure. As many of our customers know, our HaloLifts branded products are manufactured through a trusted white-label partnership with Elka Suspension. While these products carry our name and are backed by our commitment to quality, the recent issues have fallen far short of the standards we expect for our customers and our brand.
We understand the frustration, inconvenience, and concern these failures have caused, and we take every report extremely seriously. Product safety, reliability, and long-term durability are not optional to us — they are fundamental expectations that guide every decision we make.
Eve and I are actively working alongside Elka Suspension to identify the root cause of these failures, implement corrective actions, and develop a long-term solution that restores confidence in these products moving forward. This process includes increased quality control measures, deeper testing protocols, and ongoing evaluation of manufacturing standards.
We remain fully committed to supporting our customers throughout this process and will continue to provide updates as more information and solutions become available. We appreciate the patience, honesty, and continued trust of our community as we work to make this right.
We, as HaloLifts/Elka, have approved the warranty claim of this situation, even though the warranty period had expired.
Please reach out with any other questions
Thank you,
Kevin