Met with the shop owner today, they'll remove the PPF everywhere installed and refund the payment. This took some pushing, the owner wanted to R&R and said the install issues stemmed from a bad batch of material (Suntek Ultra) - I told him the workmanship (not a single panel is right + FOD + hacked cuts), lack of QC, and the damage done cutting the paint are the real issues and R&R would not be acceptable to me. He acknowledged this was not an acceptable job and should not have been released.
The shop owner did not claim responsibility for the cuts in the paint, he says they look like to be in the PPF. The photos show the cuts just the same as can be seen in plain sight. Once removed, if the damage is there like believed, I'll push the shop to cover the cuts and ask him to accompany me to the nearest dealer for an estimate. Several statements made lead me to believe I'll have a battle.
If he balks on doing the right thing I'll share with him I plan to pursue this using all remedies available including small claims court (a nuisance and headache), notification to the franchise structure (probably won't make a difference), posts on social media (likely would hurt ability to attract business).
Open to suggestions.
