my phone worked fine, my sync was updated, i think im on version 610 from 253I had mine done last week and now my Sync 4 will no longer pair a new phone and sync no longer reads that contacts from the phone that is paired. I also can't delete the phone that is paired.
Is this related to the software update or is it a coincidence that the module crapped out during the upgrade????? The dealer ordered a module that is due on Monday. So we will know soon.
Did the update cause any collateral damage to your truck?
And the other question, is this module supposed to be installed from the factory?Hmmm this is interesting. I just installed a trailer brake and module on my 23 because it didnt come with one. Anytime I tried to enter the trailer info area of the cluster it would do the restart. Since installing the unit and turning it on it has stopped. I wrote it off to the module not the cluster figuring it needed the trailer brake module to even enter that screen. Are we certain the Module has nothing to do with this hiccup?
Its just two plugs and two bolts very simple install. Tons of people do it themselves but there is a stock module that comes with the truck and that unit has not capabilities of doing anything tow related. The part numbers are different and everything. I wondered if the stock module cannot allow the truck to use trailer features so it responds by shutting off.And the other question, is this module supposed to be installed from the factory?
I actually kept following up with Ford through the techline associate that they assigned to my case about every 30 days or so and all they kept telling me is that they have no new ETA on the OTA update. In October, when calling back, they actually told me my case was closed and said that it's part of their policy to close cases if there is no solution within a set # of days and told me to go back to the dealer to start the process over. So, no help there.Anymore updates on this software issue? anyone get a ota update??
I am not sure, but in talking to the dealer and tech line, it sounded more like a software bug which is why they thought an OTA update would be the fix.Its just two plugs and two bolts very simple install. Tons of people do it themselves but there is a stock module that comes with the truck and that unit has not capabilities of doing anything tow related. The part numbers are different and everything. I wondered if the stock module cannot allow the truck to use trailer features so it responds by shutting off.
I'm sure the NHTSA would love to see that video. A recall will force Ford to fix it.
Just bought my '23 402a two weeks ago and had not yet "hit the button" and now I will not. Thank you for the warning!I just bought a new 23 402a last month and yesterday I was playing around in the trailer info and my cluster reboots also.