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Sync 4 not connected to network: fixes or thoughts?

Definitely frustrating. For me it's the culmination of problems. Deleted blue cruise. Deleted heated steering wheel. And then throw on this inconvenience. It's like it would have been better to buy a '22 instead of a '23, and that should just not be the case, ever.
 
rkrichter said:
Definitely frustrating. For me it's the culmination of problems. Deleted blue cruise. Deleted heated steering wheel. And then throw on this inconvenience. It's like it would have been better to buy a '22 instead of a '23, and that should just not be the case, ever.
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My dealer tech just called to tell me Ford says it’s a subscription problem!!!! Wants me to find the window sticker to see if the 3 Year free navigation trial is listed. Hmmmm shouldn’t Ford know that?? I’ll update when know more.
 
I've got the same issues. connectivity went out when I did the OTA power-up update on 3/18. since then, the app is worthless and connected features are not working.

I'll probably try the battery disconnection this weekend to see if that works at least temporarily. my sticker does include 3 year included connected navigation.
 
I got an OTA update yesterday and the app and connected features started working again. We will see how long it lasts.
 
ErlichBachman said:
I've got the same issues. connectivity went out when I did the OTA power-up update on 3/18. since then, the app is worthless and connected features are not working.

I'll probably try the battery disconnection this weekend to see if that works at least temporarily. my sticker does include 3 year included connected navigation.
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Dealer tech called and said his Ford engineer contact wants him to try a fix requiring him to hardwire his laptop to my Tremor and update several software components. It’s seems the problem is software that turns the telematics modem off and on unpredictably. I’ll update the outcome.
 
okay, this morning I reset the sync, turned off connected services features let the truck sit turned off for about 20 minutes and turned everything back on and everything is working fine now. hope that was good enough.

there was no update pushed to resolve this as i have auto updates off.
 
ErlichBachman said:
okay, this morning I reset the sync, turned off connected services features let the truck sit turned off for about 20 minutes and turned everything back on and everything is working fine now. hope that was good enough.

there was no update pushed to resolve this as i have auto updates off.
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Soft reset or factory reset? Ford Pass modem or everything? Glad you got it working!
 
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I received this update some time yesterday. Specifically mentions “modem” so maybe a fix has been released? We shall see.
 
Just wanted to chime in here to say that I am now on day 16 in a row of having my connected services. I had been only making it 7-10 days (probably more like 7-8 days) so perhaps the update that I got over the weekend, that mentioned “modem” in it, was the fix we’ve all been waiting for. Now excuse me while I go knock on all the wood in this room.
 
rkrichter said:
Just wanted to chime in here to say that I am now on day 16 in a row of having my connected services. I had been only making it 7-10 days (probably more like 7-8 days) so perhaps the update that I got over the weekend, that mentioned “modem” in it, was the fix we’ve all been waiting for. Now excuse me while I go knock on all the wood in this room.
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🤞 sure hope that update did the trick because I’m experiencing the same thing. I’m at day 14!
 
So this problem, or a problem similar to it, has come back to haunt me the past few days. I don't think it's exactly the same problem that I was experiencing before, as the connected services/ford pass app will work sometimes, but I'd say like 75% of the time the past 3-4 days that I have been in my truck, the connected services feature icon is missing (and functions are not working too obviously) and ford pass app isn't working (showing my truck's location where it was many many hours/trips ago and features not working). I have not done the battery 'fix' like before only because as I said, I'm not sure if it's the same issue or not as it will work some times (but definitely less than half the time). Anyone else having this problem creep back up on them lately?
 
rkrichter said:
So this problem, or a problem similar to it, has come back to haunt me the past few days. I don't think it's exactly the same problem that I was experiencing before, as the connected services/ford pass app will work sometimes, but I'd say like 75% of the time the past 3-4 days that I have been in my truck, the connected services feature icon is missing (and functions are not working too obviously) and ford pass app isn't working (showing my truck's location where it was many many hours/trips ago and features not working). I have not done the battery 'fix' like before only because as I said, I'm not sure if it's the same issue or not as it will work some times (but definitely less than half the time). Anyone else having this problem creep back up on them lately?
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My ‘23 is doing this again!!! It started back in the early spring then began working again after an update. It has worked for several months until yesterday, when it started again. I did a soft reboot, turned the truck off then restated and it’s working again. We’ll see….
 
My 23 did not connected to the network for about 6 weeks.
Fixed by itself just before taking it to the dealer. Now is been working properly.
 
I'm not sure what you mean by soft reset, but I reset Connect features in the truck and that did not work. I did the battery pull yesterday and it worked yesterday but this morning when I went to leave it wasn't working again and I've had to get back in my truck once more and it still wasn't working. Sounds like I might have to take it to the dealership. Yay.
 
I don't know why I didn't mention this, but my wireless charger also seems to not work more than it is working (the symbol on the screen shows a battery logo with a line through it instead of a lightning bolt). So definitely seems like something might be up with my battery?
 
What was the solution to this issue? Was it a subscription issue? Did it require an FDRS update?
 
AMB_Tremor said:
Good to know, this happened to me as well at the beginning of the month and cant use anything on the app
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I got the same thing, bought my Bronco and May Fordpass stop working they did resets I was in the dealership three hours at a time they have no idea what to do. Fordpass is telling me I need to bring it in for a modem update so now I have no remote and I cant unlock my doors as you guys will know. But it does connect to my wifi when I pull in my driveway.
 
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