Sync 4 not connected to network: fixes or thoughts?

[Danna62]

If I were you, or anyone else on here needing this info, I would do the battery fix, and keep doing it (if it were to go out again before ford releases the fix), so you can get your modem back up and get the OTA update (if this rep is correct and this ends up being how they fix it).

I've done the battery fix once now and it did not change any of my settings on the touchscreen but did change my settings on my cluster so I had to go in and change that all around to how I like it (gauges, my view, etc).

 

[Danna62]

I think I am going to try that today, thanks!!

 

[Danna62]

What was the solution to this issue? Was it a subscription issue? Did it require an FDRS update?

That’s just it too, they gave me an appointment for December 14 a month out to get a modem update so I’m trying to fix it myself. At this point I don’t want to leave it there. I spent a lot of hours in ford last week. And I’m worse off then I was

 

[rkrichter]

Well this just started again on me. Took a trip down south and I lost it somewhere in Virginia (it's where it's showing my last location) which admittedly was a place with poor service. But anyway, I've been without connected services since then, which was Saturday around 2:00 pm. My question is does anyone know if pulling the battery with affect my FORscan changes in any way? Thanks.

 

[JMGLASS]

Hi all, hoping to draw on the collective knowledge here!

On my ‘23 402a, my nav and FordPass both worked fine when I picked it up, and up until about 5 days ago. At that time I got the following on screen prompt, and my on board nav now shows the crossed out cloud as well: View attachment 15091
Once the errors above occurred, none of my FordPass features work (remote start, lock/unlock, vehicle status) and of course the nav is not pulling real time info about traffic or other changes.

Has anyone seen this before? Any advice, thoughts, fixes? I didn’t see any settings I could change that would seem to pertain to the issue. Thanks in advance!

That's where it all begins. Since first seeing that message my problems with Ford Pass Sync 4 connectivity and interactive navigation are never ending.
The dealership is at a loss. 2 1/2 years of non functioning system and their answer is to wait for the October 2024 update. I don't believe it!
Time to dump this truck!
Too many owners having same problems.
Ford has no answers.
Good luck to all of you.

I've got a 23 that I picked up a few weeks ago. Truck was connected to the internet, Ford Pass worked fine....until a couple days ago. I noticed my Ford Pass app was not connecting and updating my vehicles information. I also kept getting messages in the vehicle saying that it was not connected and that navigation/other features may not be working correctly. I played around with the app, the vehicles settings, uninstalled, re-installed, reset, etc., basically trying everything I could think of or find on forums until contacting ford directly.

When I was on the phone with Ford, they had me go to my vehicle and check settings>connectivity>connected vehicle features.

When after pressing "connected vehicle features" and the screen went back to the prior menu, the customer service rep informed me that my vehicle is suffering a "known issue with the 2023 tremors" that ford engineers are working on. It has something to do with the modem.

He said they expect a fix this month, but does not know how it will get fixed. It may require a trip to the dealership, or downloading something onto a usb - things are obviously difficult when the vehicle cannot connect for over the air updates to begin with.

Pretty annoying and disappointing on a brand new expensive vehicle.....

Good luck!

 

[JMGLASS]

Well this just started again on me. Took a trip down south and I lost it somewhere in Virginia (it's where it's showing my last location) which admittedly was a place with poor service. But anyway, I've been without connected services since then, which was Saturday around 2:00 pm. My question is does anyone know if pulling the battery with affect my FORscan changes in any way? Thanks.

Same problems 2 1/2 years.
Dealership has no answers. Good luck!

 

[JMGLASS]

Well that fix didn’t last long. Jumped in my truck to head home today and connected services not working again. Both times this has happened to me, FordPass shows my last location as my work address. Maybe there is something happening when it connects to my work WiFi? But then why wouldn’t it cause a problem every day? I don’t know. I’ll see if it fixes itself and if it doesn’t by Friday I’ll have my mechanic do the battery fix again but seriously this is inexcusable for a ~$80K truck. Hope ford provides a permanent fix soon. Or at least acknowledges the problem on a grander scale.

They won't because they have no working remedy. Thousands of Ford owners have the same issue with no recall in site because there's no fix.